Statement of work
Post-call admin workflow · one workflow · Example Technical Staffing
| Client | Example Technical Staffing, Austin, TX |
|---|---|
| Supplier | Afterclerk, [trading entity] |
| Approver | Dana Example, recruiter (backup: Sam Example) |
| Systems | Crelate (sandbox first) · Aircall transcripts · approvals mailbox |
| Term | Seven business days, Day 0 to Day 6. Day 0 is the day this SOW is signed and the starting payment clears. |
1. Scope
- One trigger: a call transcript arrives from Aircall, or is pasted or uploaded.
- Extraction to the field list in Schedule B. Every fact cites its transcript line; anything the call did not state reads "Not stated".
- Five drafts per call: ATS note, candidate summary, client submittal, follow-up email, next task.
- Approve, Edit or Reject on every item, by a named recruiter.
- Writes after approval only: the note, three agreed fields and the task. Email drafts are saved to the mailbox, unsent.
2. Deliverables
| # | Deliverable | Due |
|---|---|---|
| 1 | Field map and extraction rules | Day 2 |
| 2 | Workflow in your hosting account, on test records | Day 3 |
| 3 | Acceptance test report against Schedule C | Day 5 |
| 4 | Live workflow, runbook, data-flow note, handover session | Day 6 |
| 5 | Failed-run checks each business day | Days 6–11 |
3. Not included
Scoring, ranking, fit labels, shortlisting, or any change to a candidate's stage or status. Sending anything to a candidate or a client. A second ATS, data migration, or backfilling past calls. Call recording and consent wording (yours, with your counsel). Salary history, background or credit data. Hosting and AI usage, billed to you by those providers.
4. Changes
Any change is quoted in writing before it is built. No work starts on an unagreed change, and nothing outside section 1 is built "while we're in there".
5. Price and payment
| Starting payment (50%) | $750 | On signature, before work begins |
|---|---|---|
| Balance (50%) | $750 | When the written acceptance test passes |
| Total | $1,500 | One-time |
Optional support: $199 a month, cancel any month. Not part of the total.
6. Acceptance and refund
The acceptance test in Schedule C, written and signed before the build, decides when the work is done. If the workflow still fails a criterion in scope at the end of the 14-day fix window, the starting payment is refunded and this SOW ends. [Refund wording: with US counsel before use.]
Continues on page 2: data protection, AI terms, exit, signatures.